Return Policy

Order Processing & Cancellation

Every piece of furniture at Gloria Goods is carefully inspected and prepared for its journey to your home. Given the nature of our modern, practical home furnishings—including made-to-order items like custom high cabinets, sideboards, and console tables—order processing typically requires 1-2 business days. During peak seasons (such as major holidays), please allow 1-2 business days for processing before your order ships. This timeframe is longer than standard retail to ensure the quality and safe packaging of larger items like lounge chairs and shelving units. If you need to cancel your order, you must contact us via email within 24 hours of placing your order. Once this period has elapsed, your order enters our fulfillment pipeline and cannot be canceled, as we begin allocating inventory and preparing your items for shipment. We encourage you to utilize our generous return window if the product does not meet your expectations upon arrival.

Returns & Exchanges

We are confident in the design and durability of our living room, bedroom, and entryway furniture. To give you ample time to assess your new decor chair, swivel chair, ladder shelf, or side table in your space, we offer a 30-day return period from the date of delivery. This extended window accounts for the time needed to assemble and live with larger furniture pieces. Items must be returned in their original, unused, and unassembled condition with all parts, hardware, and packaging materials intact. For exchanges, the same 30-day window applies. Please initiate any return or exchange request through our website. Please note that any item specifically marked as "Final Sale" or "Non-Returnable" at the time of purchase is not eligible for return or exchange. This typically applies to clearance items or heavily discounted products.

Return Address: If you are not satisfied with your purchase within 30 days and would like to return or exchange it, please send the item(s) to the following address.

Company Name: MERLIONX PTE. LTD
Mobile number: (+1) 5182884211
Address: 60 PAYA LEBAR ROAD, # 11-53, PAYA LEBAR SQUARE, SINGAPORE 409051

Return Conditions & Inspection

To maintain our standards for quality and ensure we can resell the item, all returns must meet strict criteria. The product must be in its original saleable condition: free of any scratches, dents, stains, or assembly marks. It must include all original packaging, protective materials, instruction manuals, and assembly hardware. For items like console tables or entryway cabinets, all panels and components must be present and undamaged. Upon receipt at our warehouse, our quality team conducts a thorough inspection. If a returned item does not meet these conditions, we reserve the right to refuse the return and ship the item back to you at your expense, or issue a partial refund reflecting the diminished value. We will provide a detailed report explaining any issues found during inspection.

Refund Processing Timeline

Once your return is received and passes our inspection, we will process your refund. Please allow 1-2 business days for us to complete this processing. The refund will be issued to the original payment method used for the purchase. Please note that original shipping and handling fees are non-refundable. You are also responsible for the cost of return shipping unless the return is due to our error (e.g., we shipped the wrong or a defective item). Depending on your bank or payment provider, it may take an additional 5-10 business days for the refunded amount to be posted to your account after we have processed it.

Shipping Responsibilities for Returns

Customers are responsible for all return shipping costs and for ensuring the item is packaged securely to prevent damage in transit. We strongly recommend using a tracked and insured shipping service, as Gloria Goods cannot be held liable for return packages that are lost, damaged, or stolen during return shipment. If the return is a result of our error, we will provide a prepaid return shipping label and cover the associated costs. For exchanges, standard shipping fees for the new item will apply.

Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately within 7 days of delivery. Email us at merlionx26@outlook.com   with your order number and clear photographs or videos detailing the issue. For damaged or defective items, we will arrange for a free return and, based on your preference and stock availability, expedite a replacement or issue a full refund including any original shipping costs. For incorrect items shipped by us, we will cover all return shipping costs and send the correct item as quickly as possible.

Special Circumstances & Custom Orders

Customized furniture, including items with specific finish modifications or dimensions not listed as standard, are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective. For purchases made during major promotional or holiday seasons (e.g., Black Friday through Christmas), the standard return window may be extended; please refer to the specific terms advertised during the sale. Gloria Goods reserves the right to limit or refuse future returns or exchanges at our discretion in cases of suspected fraud, abuse of the policy, or an excessive return history that significantly deviates from normal purchasing patterns.

Contact Information

For any questions regarding this policy, to request a Return Authorization, or to report an issue with your order, please contact our Customer Service team. We are here to help you create a home you love. Please include your order number for faster assistance. You can also find helpful information and initiate returns through our website at www.gloriagoods.com.

Company Name: MERLIONX PTE. LTD
Email: merlionx26@outlook.com
Mobile number: (+1) 5182884211
Address: 60 PAYA LEBAR ROAD, # 11-53, PAYA LEBAR SQUARE, SINGAPORE 409051