Service Policy

Product Availability

At Gloria Goods, we focus on curated, functional pieces for the modern home. While we strive to maintain stock of our core collection items like accent chairs, swivel chairs, and console tables, certain handcrafted or popular items may have limited availability. If an item you ordered becomes unavailable, we will notify you via email within 3 business days. We will present you with several thoughtful options: a full and immediate refund, assistance in selecting a similar in-stock item from our collection with complimentary design advice, or the issuance of store credit with an additional 5% value as a gesture of goodwill for your next purchase. This policy ensures we can maintain our standards for quality materials and construction without compromising your project timeline.

Pricing Structure

All prices on www.gloriagoods.com are listed in US Dollars (USD) and are final at the point of checkout. Our pricing reflects the durable materials, thoughtful engineering, and modern design of our furniture pieces. In the exceptional event of a significant pricing error on our website (for instance, a high cabinet listed at a fraction of its intended price), we reserve the right to cancel the affected order. We will notify you of any such cancellation within 3 business days via email. As an apology for the inconvenience, we will offer a one-time use discount code for 10% off a future purchase, upholding our commitment to fair and transparent transactions.

Order Processing

Every order is prepared with attention to detail. Each furniture piece undergoes a final quality check before being securely packaged for its journey to your home. Our standard order processing time is 1 to 2 business days. During peak seasons or promotional events, please allow 2 to 3 business days for processing. You will receive a shipment confirmation email with detailed tracking information once your order leaves our fulfillment center. For larger items or custom finishes that require additional preparation time, specific timelines will be clearly communicated on the product page and at checkout to manage your expectations accurately.

Shipping Standards

We partner with reliable carriers to ensure your furniture arrives safely. Due to the size and nature of our products, shipping times are carefully estimated to set realistic expectations. For domestic orders within the contiguous United States, please allow 3 to 10 business days for delivery after your order has shipped. We design our packaging to protect items like ladder shelves and side tables during transit, ensuring they arrive ready to enhance your space.

Returns & Exchanges

We want you to be completely satisfied with your Gloria Goods furniture. You may initiate a return or exchange within 30 days of the delivery date. To qualify, items must be in new, unused, and resalable condition, with all original packaging and hardware intact. Assembly, if attempted, must be fully reversible without damage. Please contact our service team to request a Return Authorization before sending any item back. Once we receive your return, please allow up to 1-3 business days for processing, inspection, and the issuance of your refund or exchange. Refunds will be issued to the original payment method, while exchanges are subject to product availability. This extended window allows us to thoroughly inspect each piece to ensure it meets our quality standards before being restocked, a crucial step for durable goods. Final sale items, such as clearance or heavily discounted products, are clearly marked at purchase and are not eligible for return.

Intellectual Property

The distinctive modern aesthetic of Gloria Goods is integral to our brand. All content on our website, including but not limited to product designs, photography, logos, text, and the overall site layout, is the intellectual property of Gloria Goods and is protected by copyright and other applicable laws. The functional designs of our furniture, such as our specific take on a swivel chair or entryway cabinet, are proprietary. Unauthorized use, reproduction, modification, distribution, or commercial exploitation of any content or design is strictly prohibited. We actively protect our intellectual property to maintain the integrity and uniqueness of our collections.

Customer Support

Our dedicated customer service team is here to assist you with any questions about our products, your order, or our policies. For the fastest assistance, please contact us via email at merlionx26@outlook.com. We strive to respond to all inquiries within 2 business days, though response times may extend to 4 business days during periods of high volume. For inquiries related to an existing order, please include your order number in the subject line. We are committed to providing clear, helpful, and practical support that aligns with our brand's mission to simplify and beautify your home.

Company Name: MERLIONX PTE. LTD
Email: merlionx26@outlook.com
Mobile number: (+1) 5182884211
Address: 60 PAYA LEBAR ROAD, # 11-53, PAYA LEBAR SQUARE, SINGAPORE 409051